Business Process Re-engineering for Competitive Advantage Training Course

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Course Language

This course is delivered in English.

Course Code

bprca

Duration Duration

21 hours (usually 3 days including breaks)

Requirements Requirements

Overview Overview

The course will cover how to:

  • Select, organise and implement a business re-engineering project
  • Achieve competitive advantage by capitalising on technology and the use of UML tools
  • Maximise customer satisfaction by matching process design to customer needs
  • Identify typical symptoms of business process dysfunction
  • Redesign workflow and structure successfully within the business
  • Ensure best practice through the application of business patterns

Course Outline Course Outline

Introduction and Overview

The what and why of business process re-engineering (BPR)

  • Maximising competitive advantage through radical redesign
  • The need for re-engineering
  • Determining what re-engineering is and is not
  • Focusing on the business process
  • Achieving cost reduction and revenue generation goals

Applying the proven CLAMBRE/UML framework for re-engineering

  • Modelling standards: UML and BPMN
  • Customers vs. stakeholders
  • Identifying activities and information structure
  • Creative right-brain thinking

Targeting the Customer

Exploring the customer interface

  • Expanding customer roles with aggregation
  • Refining customer types using generalisation
  • Establishing an accurate customer profile

Documenting customer values and needs

  • Service provision vs. product supply
  • Evaluating customer satisfaction: quality, flexibility, speed, cost, service
  • Categorising customer relationships using the PRIDE checklist
  • Assessing how effectively the business process meets customer needs

Modelling the Business Process

Pinpointing processes for re-engineering

  • Uncovering core business processes
  • Choosing suitable metrics to assess process performance
  • Detecting business process antipatterns
  • Presenting findings to senior management

Describing worker roles and responsibilities

  • Identifying anomalies in worker roles using cross-reference matrices
  • Mapping a business process using UML activity diagrams
  • Partitioning activities between roles

Analysing the Business Process

Detailing business processes

  • Selecting appropriate UML tools
  • Scoping the process with UML use case diagrams
  • Pinpointing key business actors
  • Modelling alternative workflows
  • Capturing ineffective business activities

Exploring the business structure

  • Revisiting organisation infrastructure
  • Mapping information using class diagrams
  • UML business stereotypes
  • Designating process architecture with communication diagrams
  • Removing restrictive structures

Redesigning the Business Process

Maximising the benefits of information technology

  • Web-enabled technology
  • Interaction through social spaces
  • Designing future-proof business systems
  • Business intelligence solutions
  • Enterprise Information Systems

Redefining customer-process boundaries

  • Adapting the business process to benefit specific customer types
  • Integrating and capitalising on technology opportunities
  • Personalising the process
  • Meeting and exceeding customer expectations

Creating the new process using best business practice

  • Incorporating business patterns
  • Resolving process anomalies
  • Comparing strategic alternatives
  • Ensuring durable, reliable information management

Rolling Out the Re-engineered Process

  • Re-educating the workforce
  • Linking metrics with customer satisfaction
  • Supporting ongoing process improvement
  • Monitoring and measuring results
  • Demonstrating success

Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From $7750
(120)
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
From $7750
Request quote
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From $5050
Request quote

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Classroom Private Remote
1 $7750 $7750 $5050
2 $4500 $4425 $3075
3 $3417 $3317 $2417
4 $2875 $2763 $2088
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Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
ON, Toronto - University & DundasMon, Aug 15 2016, 9:30 am$5050 / $8351
QC, Quebec - Sainte FoyMon, Aug 15 2016, 9:30 am$5050 / $8050
AB, Calgary - Sun LifeMon, Aug 15 2016, 9:30 am$5050 / $8350
BC, Vancouver - YaletownTue, Aug 16 2016, 9:30 am$5050 / $8050
ON, Ottawa – Albert & MetcalfeWed, Aug 17 2016, 9:30 am$5050 / $8200

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