ITIL®: Intermediate Lifecycle Stream: Continual Service Improvement (CSI) Training Course

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Course Language

This course is delivered in English.

Course Code


Duration Duration

35 hours (usually 5 days including breaks)

Requirements Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management.

Overview Overview

The main target group for the ITIL® Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Examination costs are not included.

Course Outline Course Outline

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to Continual Service Improvement 
  • Continual Service Improvement Principles 
  • Continual Service Improvement Process 
  • Continual Service Improvement Methods and Techniques 
  • Organisation for Continual Service Improvement 
  • Technology for Continual Service Improvement 
  • Implementation Considerations 
  • Critical success factors and risks.

Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From $12060
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From $8560
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The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Remote
1 $12060 $8560
2 $7030 $5205
3 $5353 $4087
4 $4515 $3528
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Related Categories

Course Discounts

Course Venue Course Date Course Price [Remote/Classroom]
Strategic Planning in Practice ON, Toronto - University & Dundas Mon, Oct 24 2016, 9:30 am $3406 / $6107
Corporate Governance AB, Calgary - Sun Life Fri, Nov 4 2016, 9:30 am $1822 / $3922

Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
SK, SaskatoonMon, Nov 14 2016, 9:30 am$8560 / $13810
QC, Montreal - University StreetMon, Nov 14 2016, 9:30 am$8560 / $13810
QC, Quebec - Sainte FoyMon, Nov 14 2016, 9:30 am$8560 / $12560
AB, Calgary – One Executive PlaceMon, Nov 14 2016, 9:30 am$8560 / $12560
ON, Scarborough – 10 Milner Business CourtMon, Nov 14 2016, 9:30 am$8560 / $12210

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