ITIL®: Intermediate Lifecycle Stream: Service Strategy (SS) Training Course

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Course Code


Duration Duration

21 hours (usually 3 days including breaks)

Requirements Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

Overview Overview

The main target group for the ITIL Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Examination costs are not included.

Course Outline Course Outline

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: 

  • Service Strategy Principles 
  • Defining services and market spaces 
  • Conducting Strategic Assessments 
  • Financial Management 
  • Service Portfolio Management 
  • Managing demand 
  • Driving strategy through the Service Lifecycle 
  • Understanding Critical Success Factors and risks

Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From $5260
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From $2560
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The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Remote
1 $5260 $2560
2 $3030 $1605
3 $2287 $1287
4 $1915 $1128
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Course Discounts

Course Venue Course Date Course Price [Remote/Classroom]
Corporate Governance AB, Calgary - Sun Life Fri, Nov 4 2016, 9:30 am $1822 / $3922

Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
QC, Quebec - Sainte FoyTue, Nov 8 2016, 9:30 am$2560 / $5560
BC, Vancouver Park PlaceTue, Nov 8 2016, 9:30 am$2560 / $5410
BC, Victoria - The AtriumTue, Nov 8 2016, 9:30 am$2560 / $5860
BC, Burnaby Tue, Nov 8 2016, 9:30 am$2560 / $5410
QC, Montreal - University StreetMon, Nov 14 2016, 9:30 am$2560 / $6310

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