Course Outline
COURSE OUTLINE
Day One
Customer Care Strategy plays an important role in
• Building customer satisfaction
• To retain loyal customers
• Increase levels of repeat business
The Important of Quality Customer Service
• Quality customer service creates
• Critical Quality Customer Service Skills
• Communication skills with customers
• Conversations over the Telephone
• E-mail to Enhance Customer Service
Day Two
Building Customer Relationships
• Basic Needs of Customers
• Building strong and sustainable relationships with clients
• Branding Essentials
• How to Deal with Difficult Customers
• Telephone and email Etiquettes
• Do’s and Don’ts of Customer Service
Applying the learning
- Review of learning
- Action planning for participant
Summary and Conclusion
Requirements
-
There are no specific requirements needed to attend this course.
Who should attend
- Managers
- Executives
- Supervisors
- Team Leaders
- Staff of Service Organisations
- New Hirers
Testimonials (5)
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
The excercises were really fun
Jakub - AXA XL
Course - Business Communication Skills
it was a very good training based on experience