Communicating and Influencing For Team Members Training Course

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Course CodeCourse Code

commtm

Duration Duration

14 hours (usually 2 days including breaks)

Overview Overview

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies

By the end of the course, delegates will be able to:

  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders

Course OutlineCourse Outline

Understanding Ourselves and Others

  • What makes us behave the way we do?
  • How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
  • Feedback: how do others see and relate to us?

Communication

  • How do we communicate with others?
  • What are the advantages / disadvantages of the various communications media?
  • What do we mean by Effective Communication and how do we achieve it?
  • Our respective thinking and learning styles and how they can be applied to our day-to-day work

Emotional Intelligence

  • Emotions and their consequences
  • The importance of understanding our “EQ” (as opposed to the more-standard IQ)
  • The five stages of Goleman’s Emotional Intelligence model:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Why do we act / react in a certain way to colleagues and customers?
  • How can we build rapport with colleagues and customers?
  • What are the benefits of “True Rapport” in our inter-personal relationships?

Stakeholder Management

  • Satisfying Stakeholders
  • Stakeholder Analysis: internal and external stakeholders

Dealing with Change

  • The 9 key change principles
  • The emotional reactions to change
  • Resistance to change – and the benefits of resistance

Bookings, Prices and EnquiriesBookings, Prices and Enquiries

Guaranteed to run even with a single delegate!
Private Classroom
 
Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
Private Remote
From CA$4300
Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet. More Information

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Private Remote
1 CA$4300
2 CA$2525
3 CA$1933
4 CA$1638
Public Classroom
From CA$6440
(97)
Public Classroom
Participants from multiple organisations. Topics usually cannot be customised

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom
1 CA$6440
2 CA$3670
3 CA$2747
4 CA$2285
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Upcoming Courses

VenueCourse DateCourse Price [Remote / Classroom]
NL, St. John's WestMon, Nov 6 2017, 9:30 amCA$4300 / CA$7300
Vancouver - Park PlaceWed, Nov 8 2017, 9:30 amCA$4300 / CA$6630
MB, Winnipeg - 201 Portage AvenueThu, Nov 16 2017, 9:30 amCA$4300 / CA$6800
AB, Calgary - Sun LifeThu, Nov 16 2017, 9:30 amCA$4300 / CA$7000
QC, Quebec - Sainte FoyThu, Nov 16 2017, 9:30 amCA$4300 / CA$6800

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