Ottawa - Albert & Metcalfe

116 Albert Street, Ottawa, Canada, K1P 5G3

Across the street from the World Exchange Plaza. The Ottawa Shaw Centre and CF Rideau Centre shopping mall 10 minutes...

Ottawa - 343 Preston

Regus, 343 Preston Street, Ottawa, Canada, K1S 1N4

On the top floor of a distinctive office tower that's highly visible from Highway 417, you'll find Regus 343 Prest...

Explore Our Courses

ServiceNow HR Service Delivery (HRSD)

14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery. By the end of this training, participants will be able to:
  • Understand the fundamentals of the ServiceNow platform and its role in HR service delivery.
  • Design and create an employee-centric self-service portal.
  • Create and optimize HR workflows for various HR processes.
  • Utilize HRSD reporting tools to track and analyze HR data.
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ServiceNow for Developers

35 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform. By the end of this training, participants will be able to:
  • Master server side scripting and client side scripting in ServiceNow.
  • Understand when and where to script in ServiceNow.
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ServiceNow Application Portfolio Management (APM)

28 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at engineers who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services. By the end of this training, participants will be able to:
  • Set up APM within ServiceNow.
  • Understand how APM fits within the ServiceNow ecosystem.
  • Generate comprehensive metrics to measure the business benefits of an organization's applications.
  • Evaluate IT costs for different business units within the organization.
  • Optimize inventories of software applications to achieve business objectives.
  • Make informed decisions on whether to invest, sustain, or replace applications.
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ServiceNow Discovery Fundamentals

28 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure. By the end of this training, participants will be able to:
  • Understand the concepts and benefits of credential-less discovery.
  • Install and configure the servers needed to scan a network.
  • Efficiently identify a company's Linux machines, Windows machines, network devices, software applications and databases.
  • Uncover waste in hardware usage, avoid software license compliance penalties, and prevent software disruption and downtime.
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ServiceNow for End Users

7 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services. By the end of this training, participants will be able to:
  • Implement basic configurations in ServiceNow.
  • Generate and maintain reports.
  • Successfully navigate the ServiceNow interface.
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ServiceNow for Administration

14 Hours
This instructor-led, live training in Ottawa (online or onsite) is aimed at system administrators who wish to implement digital workflows for enterprise using ServiceNow. By the end of this training, participants will be able to:
  • Master basic configurations in ServiceNow.
  • Migrate customizations from instances through update sets.
  • Understand and apply admin activities in ServiceNow.
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Testimonials (12)

Knowledge, the rapport and the training style.

Alvin Moratalla - cxLoyalty
Course - ServiceNow for Developers

The trainer was able to introduce us to ServiceNow with better approach, so we can able to understand each courses and guided us very well if we have questions or facing difficulties with activities.

April Annie Abrenica - cxLoyalty
Course - ServiceNow for Developers

Arnaud masters the solution perfectly, he illustrated us with examples of what he was showing us. His sharing of good practices is also very appreciable. Respect of the schedule with breaks at the right time over the 2 days.

Stéphane - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

Very concrete and functionally focused / HR view: this is what I had missed until now in my HRSD onboarding. In particular, I appreciated the situation with a practical case: => creation of a ticket by HR -same, who receives a phone call from an employee => global vision by HR, through the Agent Workspace (/now/hr/agent/home) => HR dashboard: SLA at risk, etc => HR vision of life cycle (Lifecyle Events) Furthermore, Arnaud was able to give us a certain amount of advice as part of our Harmony project (Orange HR portal) for our workshops as well as for the config. Finally, the interventions of other people (who are mainly HR from Orange, therefore clients of the Harmonie project) helped me to better understand their expectations.

Jean - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

alternating practical theory and trainer pedagogy

Sébastien - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

the program

Nadjat - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

- The training was clear. She has covered all the key topics for the profession in order to be able to tackle the upcoming workshops. - Stop for questions after each theme - Good theory/practice balance - Testing body dedicated to the training session to be able to play with it

Marine - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

Very interactive and step by step process fully explained. Answered all of our questions even if it is out of the topic or subject.

Glenn Camacho - Hoegh Autoliners ROHQ
Course - ServiceNow for Administration

Reports and Performance Analytics

Rupinderjeet Singh - Blackwoods
Course - ServiceNow for Administration

He was helpful in all aspects.

Tanu Kaur - Blackwoods
Course - ServiceNow for Administration

the right amount of theory and practice

Gorman Coronel - Blackwoods
Course - ServiceNow for Administration

La programmation et déboggage

Bachir TOUMI - Retraite Québec
Course - ServiceNow for Administration

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