Training FAQ

NobleProg FAQ

Q: Why do the prices change?

We have some complicated rules regarding the calculation of prices. It works like an airline company managing ticket prices.

Usually the earlier you book, the cheaper it is. The system optimizes the group size, so you usually have a group of 2 or 3 people.

Q: Does the training price include VAT?

No, and in most cases the applicable VAT rate will be added in your invoice.

Q: Do you accept credit/debit card payment?

Yes, we do accept debit/credit card payments. If you want to pay via credit or debit card, please choose the appropriate option on the booking form.

Q: Is lunch included in the training price?

For most Public Training taking place between 9.30am to 5.30pm, lunch is included in the training price.

For individual or closed training, it is stated on the quote.

During the training, refreshments will be provided.

Q: Do I need to bring my own computer?

No, we have laptops for delegates to use. If you would like to use your own computer, please check with your trainer and they will tell you if this is feasible or not.

Q: How can I pay?

  • Bank Transfer (Pro-forma invoice)
  • Online Payment (Via Credit or Debit Card through WorldPay)
  • Paypal
  • Zhifubao (Alipay), Unionpay
  • Purchuse Order (PO)

Q: How to register a person for Public Training?

  1. Browse our Course Catalog and find a course and a suitable date (or fill out the Course Date Request)
  2. Please fill out and submit the booking form (doing so, you accept our Terms and Conditions).
  3. Payment shall be made upfront.
  4. Before the course, you will receive our joining instructions containing all necessary details.

Q: How to proceed with On-site, Closed or Individual Training Courses

  1. Please fill in and send us the Quotation form.
  2. Once we receive the quotation form, we will prepare a quote and contact you to discuss your needs in more detail.
  3. If you accept the quote, just fill out the booking form to complete registration (doing so, you accept our Terms and Conditions).
  4. The payment should be completed according to the terms of your agreement with us (if you want to pay after the course, we will require Purchase Order or other guarantee of payment).
  5. Before the course, you will receive our joining instructions containing all necessary details.

Q: What happens After the Course?

  1. Each participant will be asked to fill out the training evaluation form. Your feedback is extremely important for us since we do care about the quality of our courses.
  2. You will receive the NobleProg certificate (or other) immediately after the training. You can access it through our website, Certificate Authentication.
  3. We will send you the Trainer Course Report containing summary of the course and suggestions made by the trainer
  4. In most cases, you will be able to send further questions to the course trainer after the course has finished.

Q: What course types are available and how do they differ?

Traditional Classroom
Live Instructor YES YES
Typical group size 1 person 2 people
Completion Certificates NobleProg Certificate
Training Computer with Software Provided YES* YES
Participants perform exercises YES YES
Participant physical location Anywhere NobleProg Classroom

* In the case of Remote courses, you will need a computer to video-conference with the trainer. The training environment and software will be provided by NobleProg.

Standby vs Guaranteed

Type Explanations
  • The participants who booked the course are guaranteed that the course will not be cancelled by NobleProg.
  • The course will be organised even for one participant.
(Poland and Germany only)
  • We organize the course provided enough people (quorum) have booked, if not, we will try to organize it at a later date.
  • Guaranteed Type (regular) purchaser can purchase all (or some) remaining available seat(s) at the last moment (even after stand by purchaser's transaction) and reduce available seat count to fewer than the number in your Standby transaction.
  • Because you will receive confirmation within last week before the course, it is not required that you attend the course event. It is OK to opt for next available date(s).
  • There is no guaranteed that the course will run on this or even later date. 

Participants and Trainer Location (Classroom vs Remote)

Type Explanations
Traditional Classroom
Traditional Classroom
The instructor and the participants are in one physical location (classroom provided by NobleProg)
The instructor and the participants are in two different physical locations and communicate via the Internet

Public vs Private

Type Explanations
Private (Closed)
  • Participants are from one organisation only.
  • No external participants are allowed.
  • Usually customised to a specific group, course topics are agreed between the client and the trainer. 
Public (Open)
  • Participants from multiple organisation
  • Topics usually cannot be customised

Course Discounts

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