Scarborough – 10 Milner Business Court

10 Milner Business Court, Scarborough, Canada, M1B 3C6

The Milner Court centre occupies the third floor of a corner property. The centre is easy to get to by public transpo...

Explore Our Courses

Assertiveness

7 Hours
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will:
  • Understand and overcome the barriers to being assertive
  • Recognise behaviour traits within yourself and others and learn effective strategies for managing them
  • Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
  • Effectively manage difficult situations.
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Mentoring and Coaching

7 Hours
The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:
  • State the difference between mentoring and coaching
  • Discuss relevant learning theories
  • Describe different learning styles
  • Explain the feedback model
  • Outline basic coaching principles
  • State the component parts of the GROW coaching model 
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Business Communication Skills

35 Hours
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others. Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
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Coaching Skills

7 Hours
Audience Staff who need to be fully prepared to deliver high quality Coaching sessions
  • To individual members of their own staff
  • To their teams
  • To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course A combination of:
  • Facilitated Discussions
  • Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
  • Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
  • Deliver meaningful Coaching Sessions
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Communicating and Influencing For Team Members

14 Hours
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Manage their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
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Handling Conflict with Confidence

14 Hours
Audience Staff who need to be fully aware of the issues surrounding Conflict and how to deal with it with:
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
By the end of the course, delegates will be able to:
  • Understand conflict and its effect on ourselves and others
  • Define assertive and non-assertive behaviours
  • Appreciate the need for self-management before managing others
  • Develop capability in engaging conflict assertively
  • Build confidence through demonstrations and practical simulations
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People and Team Management

21 Hours
Audience Staff who need to be fully aware of the issues surrounding People and Team Management for:
  • Themselves
  • Their colleagues (peers)
  • Their bosses
  • Their team members
  • Their internal and external customers and stakeholders
Format of the course The course will be a highly-interactive combination of:
  • Facilitated Discussions
  • Slide Presentations
  • Exercises and
  • Case Studies
By the end of the course, delegates will be able to:
  • Appreciate the need to manage their own behaviour before they can influence others’ behaviour
  • Understand the strengths and weaknesses of the various communications media available
  • Appreciate how to manage, motivate and develop their team members
  • Manage their internal and external customers and stakeholders
  • Explain how to deal with the difficult situations they may encounter in the office
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Testimonials (17)

That she was replying to the questions and explaining everything with details, considering specific conditions and situations.

Marta Gralewska - Roche
Course - Assertiveness

Physical exercises

Ina Kantsevich - Roche
Course - Assertiveness

assertiveness application

Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness

the games

Jan Airielle Yabut - Gamma Interactive Inc.
Course - Assertiveness

The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.

Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness

The excercises were really fun

Jakub - AXA XL
Course - Business Communication Skills

Charisma of trainer and knowledge.

Bartosz - AXA XL
Course - Business Communication Skills

There was no boredom, the presentation was very engaging

Karolina - AXA XL
Course - Business Communication Skills

Machine Translated

Open atmosphere without judgment

Agnieszka - AXA XL
Course - Business Communication Skills

Well run, properly planned

Kamil - AXA XL
Course - Business Communication Skills

Machine Translated

All interaction between Elodie and us . Good ratio theory/practice.

Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members

Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.

Victor - Axway
Course - Communicating and Influencing For Team Members

The best training I have attended recently, substantive, a large dose of knowledge, solutions and recommendations.

Angelika - LKQ Polska Sp. z o. o.
Course - Handling Conflict with Confidence

Machine Translated

possibility of open discussion on the topics discussed

Zuzanna - LKQ Polska Sp. z o. o.
Course - Handling Conflict with Confidence

Machine Translated

I enjoyed the trainer Attitude and style, her knowledge and structure of training.

Mahsa Chegini - Albemarle
Course - Handling Conflict with Confidence

The theorie was OK, partly aready known. The excercises and the following analysis were very helpfull.

Iwona Hiltebrand - Credit Suisse AG
Course - Handling Conflict with Confidence

I genuinely enjoyed this course because it was short & to the point.

MUSAAD ALOLAYAN
Course - Handling Conflict with Confidence

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