Richmond

5811 Cooney Road, Richmond, Canada, V6X 3M1
Downtown core of Richmond, close to Vancouver International Airport, major Skytrain routes, shopping centers, banks and resta...

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Microsoft Dynamics 365 Customer Insights (MB-220)

21 Hours
This instructor-led, live training in Richmond (online or onsite) is aimed at beginner-level to intermediate-level IT professionals who wish to learn how to use Microsoft Dynamics 365 Customer Insights to create and manage marketing campaigns, optimize customer experiences, and deliver marketing insights. It is aligned to the MB-220 Exam, which is the certification exam for Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant.By the end of this training, participants will be able to:
  • Understand the core concepts and benefits of Microsoft Dynamics 365 Customer Insights.
  • Unify, enrich, and analyze customer data using Customer Insights.
  • Create and manage segments, lists, forms, pages, leads, contacts, accounts, email messages, customer journeys, events, webinars, and surveys.
  • Integrate Customer Insights with other applications and services.
  • Monitor and optimize marketing performance and customer satisfaction.
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Microsoft Dynamics 365

14 Hours
This instructor-led, live training in Richmond (online or onsite) is aimed at business analysts who wish to optimize marketing and sales processes with Microsoft Dynamics 365. By the end of this training, participants will be able to:
  • Use the different modules in Microsoft Dynamics 365 to manage process flows.
  • Integrate the Power Platform into Microsoft Dynamics 365.
  • Structure different common data models such as records, segment charts, and more.
  • Automate processes with Microsoft Flow integration.
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Testimonials (8)

That we got to use a test environment and could do what was trained. Hennie was such a wonderful person and was very welcoming.

Kirsten da Silva - Financial Planning Institute
Course - Microsoft Dynamics 365 Customer Insights (MB-220)

I learnt that we underutilize the system we work on and enjoyed every apsect.

Tracy Rehman - Financial Planning Institute
Course - Microsoft Dynamics 365 Customer Insights (MB-220)

Joe was great, really engaging and knew his stuff. Great session, thank you again!

Cerys - Urenco
Course - Customer Relationship Management (CRM)

It was a very informative session and we came away with lots of useful improvement ideas to implement within our business. Joe was engaging and led discussions and activities well - the activities and topics covered were really interesting and we all learned a lot. It was a course that was also applicable to and useful for everyone, as there were a range of people in the room.

Emily Ferris - Urenco
Course - Customer Relationship Management (CRM)

It gave me a new perspective on CRM the last time I had training on this was 10 years ago and this was a brilliant opportunity to refresh and see some new skills

Marc Wilson - Urenco
Course - Customer Relationship Management (CRM)

application scenarios introduction

Rachel - 个人
Course - Salesforce CPQ for Administrators

Exercises, and the fact that the trainer was able to answer all my questions.

Mothibi - National Youth Development Agency
Course - Odoo for Developers

Trainer knowledge and friendly

Chachchai Tongthavornsuwan - SIAM KUBOTA Corporation Co., Ltd.
Course - Odoo for Developers

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