Ottawa - Albert & Metcalfe

116 Albert Street, Ottawa, Canada, K1P 5G3

Across the street from the World Exchange Plaza. The Ottawa Shaw Centre and CF Rideau Centre shopping mall 10 minutes away.

Ottawa - 343 Preston

343 Preston Street, Ottawa, Canada, K1S 1N4

On the top floor of a distinctive office tower that's highly visible from Highway 417, you will find Regus 343 Preston Centre in Ottawa. Only a 10 minute drive from downtown Ottawa, a short stroll away from Downs Lake, and located near the lively intersection of Preston Gladstone in Little Italy.

Explore Our Courses

Zoho Desk: Setup and Operations

 14 Hours

Zoho Desk is a cloud-based helpdesk platform designed to streamline customer service operations through automation, omnichannel support, ticket tracking, and performance analytics.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level users who wish to effectively configure, manage, and optimize Zoho Desk to support customer service workflows.

By the end of this training, participants will be able to:

  • Configure and customize the Zoho Desk environment for their team.
  • Manage tickets, SLAs, and workflows across multiple support channels.
  • Create insightful reports and dashboards to track service performance.
  • Implement best practices for automation, change control, and collaboration.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.
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Zoho CRM: Administration, Customization, and Operations

 14 Hours

Zoho CRM is a widely adopted cloud-based platform used to manage customer relationships, automate sales processes, and analyze business performance.

This instructor-led, live training (online or onsite) is aimed at intermediate-level users and administrators who wish to improve their proficiency in managing data, reporting, customization, and system control within Zoho CRM.

By the end of this training, participants will be able to:

  • Create and customize reports and dashboards for actionable analysis.
  • Implement change control best practices, including audit trails and configuration management.
  • Configure modules, workflows, and user roles to align with business processes.
  • Monitor system usage, automate tasks, and enhance CRM usability and governance.

Format of the Course

  • Interactive lecture and discussion.
  • Lots of exercises and practice.
  • Hands-on implementation in a live-lab environment.

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.
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Getting Started with Zoho Creator

 35 Hours

Zoho Creator is a SaaS-based platform for creating enterprise-class applications that run on any device.  

In this instructor-led, live training (onsite or remote), participants will learn how to build a custom application fast using Zoho Creator.

By the end of this training, participants will be able to:

  • Set up, configure and run their Zoho Creator account efficiently
  • Create forms and dashboards
  • Define workflows and business rules
  • Automate recurring actions and build informative pages

Audience

  • Developers
  • Business managers

Format of the course

  • Interactive lecture and discussion
  • Lots of exercises and practice
  • Hands-on implementation in a live-lab environment

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.
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Zoho CRM for Administrators

 21 Hours

Zoho CRM is a SaaS-based Customer Relationship Management (CRM) system for tracking sales, managing contacts, conducting marketing activities, and engaging customers. 

In this instructor-led, live training (onsite or remote), participants will learn how to set up and manage a Zoho CRM system.

By the end of this training, participants will be able to:

  • Set up, configure and run their organization's account efficiently
  • Manage users and automate sales processes
  • Customize CRM solutions and secure customer data

Audience

  • System administrators

Format of the Course

  • Interactive lecture and discussion
  • Lots of exercises and practice
  • Hands-on implementation in a live-lab environment

Course Customization Options

  • To request a customized training for this course, please contact us to arrange.
Read more...

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Upcoming Courses

Getting Started with Zoho Creator

2025-08-11 09:30
35 hours
Ottawa - Albert & Metcalfe
CA$ 8,784 (Online)
CA$ 10,084 (Classroom)

Zoho CRM for Administrators

2025-08-25 09:30
21 hours
Ottawa - 343 Preston
CA$ 5,270 (Online)
CA$ 6,110 (Classroom)

Zoho CRM: Administration, Customization, and Operations

2025-09-08 09:30
14 hours
Ottawa - Albert & Metcalfe
CA$ 3,514 (Online)
CA$ 4,034 (Classroom)

Zoho CRM: Administration, Customization, and Operations

2025-09-22 09:30
14 hours
Ottawa - 343 Preston
CA$ 3,514 (Online)
CA$ 4,074 (Classroom)

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Other Countries

These courses are also available in other countries

Consulting

Zoho CRM Consulting
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