Laval - Daniel Johnson Boulevard

2572 Daniel-Johnson Boulevard, Laval, Canada, H7T 2R3
Located in Laval's central business district our 2572 Daniel Johnson Boulevard workspace is in the heart of a hi-tech neighbo...

Explore Our Courses

ServiceNow HR Service Delivery (HRSD)

14 Hours
This instructor-led, live training in Laval (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery. By the end of this training, participants will be able to:
  • Understand the fundamentals of the ServiceNow platform and its role in HR service delivery.
  • Design and create an employee-centric self-service portal.
  • Create and optimize HR workflows for various HR processes.
  • Utilize HRSD reporting tools to track and analyze HR data.
Read more...

ServiceNow for Developers

35 Hours
This instructor-led, live training in Laval (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform. By the end of this training, participants will be able to:
  • Master server side scripting and client side scripting in ServiceNow.
  • Understand when and where to script in ServiceNow.
Read more...

ServiceNow Application Portfolio Management (APM)

28 Hours
This instructor-led, live training in Laval (online or onsite) is aimed at engineers who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services. By the end of this training, participants will be able to:
  • Set up APM within ServiceNow.
  • Understand how APM fits within the ServiceNow ecosystem.
  • Generate comprehensive metrics to measure the business benefits of an organization's applications.
  • Evaluate IT costs for different business units within the organization.
  • Optimize inventories of software applications to achieve business objectives.
  • Make informed decisions on whether to invest, sustain, or replace applications.
Read more...

ServiceNow Discovery Fundamentals

28 Hours
This instructor-led, live training in Laval (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure. By the end of this training, participants will be able to:
  • Understand the concepts and benefits of credential-less discovery.
  • Install and configure the servers needed to scan a network.
  • Efficiently identify a company's Linux machines, Windows machines, network devices, software applications and databases.
  • Uncover waste in hardware usage, avoid software license compliance penalties, and prevent software disruption and downtime.
Read more...

ServiceNow for End Users

7 Hours
This instructor-led, live training in Laval (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services. By the end of this training, participants will be able to:
  • Implement basic configurations in ServiceNow.
  • Generate and maintain reports.
  • Successfully navigate the ServiceNow interface.
Read more...

ServiceNow for Administration

14 Hours
This instructor-led, live training in Laval (online or onsite) is aimed at system administrators who wish to implement digital workflows for enterprise using ServiceNow. By the end of this training, participants will be able to:
  • Master basic configurations in ServiceNow.
  • Migrate customizations from instances through update sets.
  • Understand and apply admin activities in ServiceNow.
Read more...

Last Updated:

Testimonials (12)

Knowledge, the rapport and the training style.

Alvin Moratalla - cxLoyalty
Course - ServiceNow for Developers

The trainer was able to introduce us to ServiceNow with better approach, so we can able to understand each courses and guided us very well if we have questions or facing difficulties with activities.

April Annie Abrenica - cxLoyalty
Course - ServiceNow for Developers

Arnaud masters the solution perfectly, he illustrated us with examples of what he was showing us. His sharing of good practices is also very appreciable. Respect of the schedule with breaks at the right time over the 2 days.

Stéphane - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

Very concrete and functionally focused / HR view: this is what I had missed until now in my HRSD onboarding. In particular, I appreciated the situation with a practical case: => creation of a ticket by HR -same, who receives a phone call from an employee => global vision by HR, through the Agent Workspace (/now/hr/agent/home) => HR dashboard: SLA at risk, etc => HR vision of life cycle (Lifecyle Events) Furthermore, Arnaud was able to give us a certain amount of advice as part of our Harmony project (Orange HR portal) for our workshops as well as for the config. Finally, the interventions of other people (who are mainly HR from Orange, therefore clients of the Harmonie project) helped me to better understand their expectations.

Jean - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

alternating practical theory and trainer pedagogy

Sébastien - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

the program

Nadjat - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

- The training was clear. She has covered all the key topics for the profession in order to be able to tackle the upcoming workshops. - Stop for questions after each theme - Good theory/practice balance - Testing body dedicated to the training session to be able to play with it

Marine - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

Very interactive and step by step process fully explained. Answered all of our questions even if it is out of the topic or subject.

Glenn Camacho - Hoegh Autoliners ROHQ
Course - ServiceNow for Administration

Reports and Performance Analytics

Rupinderjeet Singh - Blackwoods
Course - ServiceNow for Administration

He was helpful in all aspects.

Tanu Kaur - Blackwoods
Course - ServiceNow for Administration

the right amount of theory and practice

Gorman Coronel - Blackwoods
Course - ServiceNow for Administration

La programmation et déboggage

Bachir TOUMI - Retraite Québec
Course - ServiceNow for Administration

Upcoming Courses

Other regions in Canada

Other Countries

These courses are also available in other countries

Consulting

ServiceNow Consulting
Online ServiceNow training in Laval, ServiceNow training courses in Laval, Weekend ServiceNow courses in Laval, Evening ServiceNow training in Laval, ServiceNow instructor-led in Laval, ServiceNow instructor in Laval, ServiceNow classes in Laval, ServiceNow private courses in Laval, ServiceNow trainer in Laval, Weekend ServiceNow training in Laval, ServiceNow on-site in Laval, ServiceNow coaching in Laval, Online ServiceNow training in Laval, ServiceNow boot camp in Laval, Evening ServiceNow courses in Laval, ServiceNow one on one training in Laval, ServiceNow instructor-led in Laval
1