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Remedy IT Service Management (ITSM)

 21 Hours
This instructor-led, live training in Canada (online or onsite) is aimed at intermediate-level IT professionals who wish to effectively use and manage the Remedy IT Service Management Suite for incident and problem management.By the end of this training, participants will be able to:
  • Understand the architecture and components of BMC Remedy ITSM.
  • Configure and customize forms, workflows, and applications within Remedy.
  • Implement effective incident and problem management practices.
  • Manage change and release processes efficiently to minimize risks.
  • Utilize BMC Remedy's asset management for comprehensive asset lifecycle management.
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IT Operations Analytics

 7 Hours
This instructor-led, live training in Canada (online or onsite) is aimed at managers who wish to apply ITOA practices to measure, analyze and ultimately improve the performance of their IT operations. By the end of this training, participants will be able to:
  • Apply big data analytics technologies and practices to large datasets generated within an IT department.
  • Discover complex patterns in large volumes of IT system availability and performance data.
  • Process and analyze data to gain business insights into issues and opportunities.
  • Increase revenue and reduce costs.
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Upcoming Courses

IT Operations Analytics

2024-08-05 09:30
7 hours
Vancouver - Pacific Centre

IT Operations Analytics

2024-08-19 09:30
7 hours
Vancouver - Park Place

Remedy IT Service Management (ITSM)

2024-09-02 09:30
21 hours
Kelowna - Landmark

Remedy IT Service Management (ITSM)

2024-09-16 09:30
21 hours
Kelowna - The Innovation Centre

Remedy IT Service Management (ITSM)

2024-09-30 09:30
21 hours
Langley Business Centre

Remedy IT Service Management (ITSM)

2024-10-14 09:30
21 hours
Maple Ridge - Dewdney Trunk Road

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Consulting

IT Operations Analytics (ITOA) Consulting
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