Waterloo - 180 Northfield Drive West

180 Northfield Drive West, Waterloo, Canada, N2L 0C7

Maximise opportunities in this forward-thinking city, a knowledge center home to several tech giants. Our well-connected 180 Northfield Drive West centre is on the city's Corporate Campus near the prestigious University of Waterloo.

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Remedy IT Service Management (ITSM)

 21 Hours

This instructor-led, live training in Waterloo (online or onsite) is aimed at intermediate-level IT professionals who wish to effectively use and manage the Remedy IT Service Management Suite for incident and problem management.

By the end of this training, participants will be able to:

  • Understand the architecture and components of BMC Remedy ITSM.
  • Configure and customize forms, workflows, and applications within Remedy.
  • Implement effective incident and problem management practices.
  • Manage change and release processes efficiently to minimize risks.
  • Utilize BMC Remedy's asset management for comprehensive asset lifecycle management.
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Upcoming Courses

Remedy IT Service Management (ITSM)

2025-08-18 09:30
21 hours
Waterloo - 180 Northfield Drive West
CA$ 5,270 (Online)
CA$ 6,020 (Classroom)

Remedy IT Service Management (ITSM)

2025-09-15 09:30
21 hours
Waterloo - 180 Northfield Drive West
CA$ 5,270 (Online)
CA$ 6,020 (Classroom)

Remedy IT Service Management (ITSM)

2025-09-29 09:30
21 hours
Waterloo - 180 Northfield Drive West
CA$ 5,270 (Online)
CA$ 6,020 (Classroom)

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