Quebec - Sainte Foy

2828 Boulevard Laurier, Suite 700, Quebec City, Canada, G1V 0B9

Strategically placed near the international airport and intersection of major roads, the center's neighbors include th...

Quebec City - Complexe Jules Dallaire

2828 Boulevard Laurier, Quebec City, Canada, G1V 0B9
Located in the prestigious Complexe Jules Dallaire development, easy to reach thanks to the area’s convenient transport lin...

Explore Our Courses

Remedy IT Service Management (ITSM)

21 Hours
This instructor-led, live training in Quebec City (online or onsite) is aimed at intermediate-level IT professionals who wish to effectively use and manage the Remedy IT Service Management Suite for incident and problem management.By the end of this training, participants will be able to:
  • Understand the architecture and components of BMC Remedy ITSM.
  • Configure and customize forms, workflows, and applications within Remedy.
  • Implement effective incident and problem management practices.
  • Manage change and release processes efficiently to minimize risks.
  • Utilize BMC Remedy's asset management for comprehensive asset lifecycle management.
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IT Operations Analytics

7 Hours
This instructor-led, live training in Quebec City (online or onsite) is aimed at managers who wish to apply ITOA practices to measure, analyze and ultimately improve the performance of their IT operations. By the end of this training, participants will be able to:
  • Apply big data analytics technologies and practices to large datasets generated within an IT department.
  • Discover complex patterns in large volumes of IT system availability and performance data.
  • Process and analyze data to gain business insights into issues and opportunities.
  • Increase revenue and reduce costs.
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Testimonials (7)

Rapide et efficace VM Azure et support au top

Tom Léonard - Civadis
Course - Automated Monitoring with Zabbix

The docker ready-to-use environment image. The balance between lectures and exercises.

Aurélien Petit - Prostep sp. z o. o.
Course - AWS DevOps Engineers

The trainer knew exactly what they were speaking about.

Madumetsa Msomi - BMW
Course - AWS DevOps Engineers

the Automation and speaking to different software packages

Eric Van Wyk
Course - Ansible for Experts

It really spoke to what we already have in our department

Letlotlo Miffi
Course - Ansible for Experts

Trainer explainations and clarification is good and understandable

Gwisu - Tanzania Revenue Authority
Course - DevOps Fundamentals

Trainer's vast experience and knowledge on the subject

DENNIS - Tanzania Revenue Authority
Course - DevOps Fundamentals

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IT Operations Analytics (ITOA) Consulting
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