Plan du cours

1. Introduction to Lean Thinking (2 hours)

  • What is Lean? Origin and evolution
  • Lean Principles: Value, Flow, Pull, Perfection
  • Types of waste (muda) in services

2. Lean for Managing Requirements and Projects (4 hours)

  • VOC (Voice of the Customer)
  • Prioritization techniques: MoSCoW, WSJF, Effort-Impact Matrix
  • A3 Project Thinking (structure and application)
  • Lean vs Agile vs Six Sigma (brief comparison)

3. Lean Kanban (4 hours)

  • Fundamentals and elements of the Kanban system
  • Board management
  • Pull and Work In Progress (WIP) criteria
  • Flow indicators: Lead Time, Cycle Time, Takt Time

4. Lean in Processes (4 hours)

  • VSM (Value Stream Mapping)
  • Waste identification in banking processes
  • KAIKAKU

5. Other Lean Tools (2 hours)

  • GEMBA
  • KAIZEN
  • Root cause identification: Ishikawa, 5 Whys
  • POKA-YOKE

Summary and Next Steps

Pré requis

  • An understanding of basic project management concepts
  • Experience with process workflows in a business or banking context
  • Familiarity with Agile or Lean principles

Audience

  • Process managers and analysts
  • Project managers in banking and financial services
  • Professionals involved in requirements gathering and process improvement
 16 Heures

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